Welcome to the Hosted Voice Help Center
Click one of the categories below to find helpful videos, guides and more. If you still have
questions please contact a Lightpath representative and we will be happy to assist you.
Videos
- SPA504G Phone Tutorial
- SPA525G2 Phone Tutorial
- Polycom VVX 310 & 410 Phone Tutorial
- Polycom VVX 500 & 600 Phone Tutorial
Phones and Phone Features (Using Your Phone) Guides
- Accession Mobile “What’s New” Guide – Oct 2018
- Accession Mobile User Guide
- Accession Desktop User Guide
- Accession Meeting User Guide
- Polycom VVX 311 Datasheet
- Polycom VVX 311 Understanding Buttons
- Polycom VVX 311 User Guide
- Polycom VVX 411 Datasheet
- Polycom VVX 411 Understanding Buttons
- Polycom VVX 411 User Guide
- Polycom VVX 501 Datasheet
- Polycom VVX 501 Understanding Buttons
- Polycom VVX 501 User Guide
- Polycom VVX 601 Datasheet
- Polycom VVX 601 Understanding Buttons
- Polycom VVX 601 User Guide
- Polycom IP5000
- Voicemail Reference Guide
- Conferencing Quick Reference Guide
- Transferring Calls - Quick Guide
- Call Join
- Intercom Feature Guideline
- Remote Call Forwarding
- Cisco SPA502G
- Cisco SPA504G
- Cisco SPA508G
- Cisco SPA525G2
- Cisco Phone Quick Reference
- How to Change Ringtones - Cisco SPA Phone
- Cisco 525G2 Bluetooth-Enabled Mobile Phone
- Cisco 525G2 Configuring Wifi
- Polycom VVX 310 Datasheet
- Polycom VVX 310 Understanding Buttons
- Polycom VVX 310 User Guide
- Polycom VVX 410 Datasheet
- Polycom VVX 410 Understanding Buttons
- Polycom VVX 410 User Guide
- Polycom VVX 500 Datasheet
- Polycom VVX 500 Understanding Buttons
- Polycom VVX 500 User Guide
- Polycom VVX 600 Datasheet
- Polycom VVX 600 Understanding Buttons
- Polycom VVX 600 User Guide
CommPortal Videos
- IP Phone Configuration
- Contacts - Import/Export
- Call Manager Rules
- Call Manager Rules - SimRing
- Call Me Button
- Dashboard Intro
- CommPortal Installation
CommPortal (Using CommPortal) Guides
Video
Admins (Being the Phone Administrator) Manuals
- Business Group Admin User Guide
- Call Queuing Admin Guide
- Call Queuing User Guide
- Conferencing Training
- Softphone Settings Information
- E911 Sticker Placement
- E911 Mobility Guide
- Firebar User Guide
- Mass Announce User Guide
- Side Car Insert
- Star Codes - Alphabetical Listing
- Star Codes - Numerical Listing
- Transferring Calls - Quick Guide
- URLs and Dial In Numbers
- Mobility Instructions for Cisco SPA5xx Phones
- BG Admin Call Logs
- Additional Reports for Integrated ACD Supervisors
- Call Queueing Wrap-up Timer
- Call Zero-out of ACD Queue
- E911 Emergency Notification in a Business Group
- Messages on Hold for Multi-line Hunt Group
- Multi-line Hunt Group Name for Caller ID