Lightpath Customer Service Shines With 17th Consecutive Commendation From New York State Public Service Commission
Company-wide focus on prioritizing customer care and relationships defines interactions with business telecom customers across healthcare, government, education, media and financial industries.
JERICHO, NY, JULY 30, 2015 – Lightpath®, a market leader in Ethernet-based communication solutions for New York metropolitan area businesses, has been recognized by the New York State Public Service Commission (PSC) for the excellent service that it delivers to customers. For 17 consecutive years, the PSC has presented a commendation to Lightpath that acknowledges consistently high levels of service and quality to customers in New York State. Lightpath has received a commendation every year that it has been reviewed.
“In the more than two decades that we’ve operated in this region, we’ve never been more focused on identifying every last opportunity to be a breath of fresh air for business telecom customers that are tired of the same old treatment from their providers,” said Dave Pistacchio, President, Lightpath. “Every day, we are building honest, authentic relationships with our customers, and this is making it possible to deliver excellent service at every turn, whether a typical interaction or the rare event that a service issue occurs.”
Lightpath operates one of the densest metro area fiber networks in the U.S., with more than 7,000 lit locations throughout the New York metro area. This network provides a solid foundation for the company’s unique business telecom service offering, which is defined by flexibility and the desire to provide the best experiences possible for customers.
“We deconstructed the traditional telecom experience and learned how we could be a premier partner for every organization that does business with us,” said Pistacchio. “That is our commitment to customers and we’re proud to continue to be recognized for delivering the very best that this market has to offer.”
The New York Public Service Commission’s commendation recognizes excellent service based on service provider performance in relation to service quality standards it has established. The criteria used to grant a commendation for excellent service include an evaluation of customer trouble report rates and a low number of consumer complaints received by the PSC.
To learn more about Lightpath, visit www.golightpath.com.
Lightpath, a division of Cablevision Systems Corporation (NYSE: CVC), is an industry leader in providing advanced Ethernet-based data, Internet, voice, video transport solutions and managed services to businesses across the New York metropolitan area. The Lightpath network is a highly reliable, resilient, and scalable fiber-to-the-business-premises network extending more than 5,800 route miles connecting more than 7,000 fiber-lit locations. Exclusively focused on meeting customer needs in the world’s largest business market for more than 20 years, Lightpath has been continually recognized for its high level of customer service. This includes a commendation by the New York State Public Service Commission for the last 17 consecutive years for excellence in service and quality. Lightpath has received many industry awards for innovation and leadership, including being named North American Regional Service Provider of the Year by MEF (Metro Ethernet Forum). For more information, visit www.golightpath.com.
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BLB Communications for Lightpath